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Delivery and Returns

Deliveries

We offer free standard UK delivery for all orders. All UK orders are sent via Royal Mail. First Class delivery is available for all in-stock UK orders Monday to Friday placed before 4pm for £2.85. For orders placed outside the UK, postage is a charge of £10 for 3 books and £12 for 5 books (deliveries times will vary dependent on location). We aim to dispatch items within 24 hours, once your item is dispatched, we will notify you by email to let you know it’s on its way.

 

Delivery type When will I receive my order? Charge
Standard Usually delivered in 3-5 working days from dispatch Free
Royal mail 1st Class Usually delivered in 1-2 working days from dispatch £2.85
International Dependent on oversees address £10 (3 books) or £12 (5 books)

 

 

Order Cancellations and Returns

Should you be unsatisfied with your order, you can cancel your order within 30 days of receiving it by contacting us and including a reason for return. Once you’ve cancelled the order, you must send the parcel back to us in its original condition within 14 days. Once we get it, you’ll be refunded the price of the item(s) to your original payment method within 14 days. You’ll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

 

If an item is damaged

If an item in your order is damaged upon delivery you may request a refund within 14 working days after the item was delivered. Return it to us within 14 days of receipt in the same condition in which it arrived for a full refund or exchange. Please ensure you obtain a proof of posting receipt when returning items to us. We recommend you use a tracked mail service as we cannot give you a refund if we do not receive the book.

Our Return address is:

Summertown Pavilion,

18-24 Middle Way,

Oxford OX2 7LG

 

If you have any other queries relating to your purchase feel free to contact us by phone or email.

01865 957790 (open from 9am-5pm)

CustomerShop@fairlightbooks.com